html, body {
    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
}

a, .btn-link {
    color: #006bb7;
}

.btn-primary {
    color: #fff;
    background-color: #1b6ec2;
    border-color: #1861ac;
}

.btn:focus, .btn:active:focus, .btn-link.nav-link:focus, .form-control:focus, .form-check-input:focus {
  box-shadow: 0 0 0 0.1rem white, 0 0 0 0.25rem #258cfb;
}

.content {
    padding-top: 1.1rem;
}

h1:focus {
    outline: none;
}

.valid.modified:not([type=checkbox]) {
    outline: 1px solid #26b050;
}

.invalid {
    outline: 1px solid #e50000;
}

.validation-message {
    color: #e50000;
}

.blazor-error-boundary {
    background: url(data:image/svg+xml;base64,PHN2ZyB3aWR0aD0iNTYiIGhlaWdodD0iNDkiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIgeG1sbnM6eGxpbms9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkveGxpbmsiIG92ZXJmbG93PSJoaWRkZW4iPjxkZWZzPjxjbGlwUGF0aCBpZD0iY2xpcDAiPjxyZWN0IHg9IjIzNSIgeT0iNTEiIHdpZHRoPSI1NiIgaGVpZ2h0PSI0OSIvPjwvY2xpcFBhdGg+PC9kZWZzPjxnIGNsaXAtcGF0aD0idXJsKCNjbGlwMCkiIHRyYW5zZm9ybT0idHJhbnNsYXRlKC0yMzUgLTUxKSI+PHBhdGggZD0iTTI2My41MDYgNTFDMjY0LjcxNyA1MSAyNjUuODEzIDUxLjQ4MzcgMjY2LjYwNiA1Mi4yNjU4TDI2Ny4wNTIgNTIuNzk4NyAyNjcuNTM5IDUzLjYyODMgMjkwLjE4NSA5Mi4xODMxIDI5MC41NDUgOTIuNzk1IDI5MC42NTYgOTIuOTk2QzI5MC44NzcgOTMuNTEzIDI5MSA5NC4wODE1IDI5MSA5NC42NzgyIDI5MSA5Ny4wNjUxIDI4OS4wMzggOTkgMjg2LjYxNyA5OUwyNDAuMzgzIDk5QzIzNy45NjMgOTkgMjM2IDk3LjA2NTEgMjM2IDk0LjY3ODIgMjM2IDk0LjM3OTkgMjM2LjAzMSA5NC4wODg2IDIzNi4wODkgOTMuODA3MkwyMzYuMzM4IDkzLjAxNjIgMjM2Ljg1OCA5Mi4xMzE0IDI1OS40NzMgNTMuNjI5NCAyNTkuOTYxIDUyLjc5ODUgMjYwLjQwNyA1Mi4yNjU4QzI2MS4yIDUxLjQ4MzcgMjYyLjI5NiA1MSAyNjMuNTA2IDUxWk0yNjMuNTg2IDY2LjAxODNDMjYwLjczNyA2Ni4wMTgzIDI1OS4zMTMgNjcuMTI0NSAyNTkuMzEzIDY5LjMzNyAyNTkuMzEzIDY5LjYxMDIgMjU5LjMzMiA2OS44NjA4IDI1OS4zNzEgNzAuMDg4N0wyNjEuNzk1IDg0LjAxNjEgMjY1LjM4IDg0LjAxNjEgMjY3LjgyMSA2OS43NDc1QzI2Ny44NiA2OS43MzA5IDI2Ny44NzkgNjkuNTg3NyAyNjcuODc5IDY5LjMxNzkgMjY3Ljg3OSA2Ny4xMTgyIDI2Ni40NDggNjYuMDE4MyAyNjMuNTg2IDY2LjAxODNaTTI2My41NzYgODYuMDU0N0MyNjEuMDQ5IDg2LjA1NDcgMjU5Ljc4NiA4Ny4zMDA1IDI1OS43ODYgODkuNzkyMSAyNTkuNzg2IDkyLjI4MzcgMjYxLjA0OSA5My41Mjk1IDI2My41NzYgOTMuNTI5NSAyNjYuMTE2IDkzLjUyOTUgMjY3LjM4NyA5Mi4yODM3IDI2Ny4zODcgODkuNzkyMSAyNjcuMzg3IDg3LjMwMDUgMjY2LjExNiA4Ni4wNTQ3IDI2My41NzYgODYuMDU0N1oiIGZpbGw9IiNGRkU1MDAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPjwvZz48L3N2Zz4=) no-repeat 1rem/1.8rem, #b32121;
    padding: 1rem 1rem 1rem 3.7rem;
    color: white;
}

    .blazor-error-boundary::after {
        content: "An error has occurred."
    }

.darker-border-checkbox.form-check-input {
    border-color: #929292;
}

.form-floating > .form-control-plaintext::placeholder, .form-floating > .form-control::placeholder {
    color: var(--bs-secondary-color);
    text-align: end;
}

.form-floating > .form-control-plaintext:focus::placeholder, .form-floating > .form-control:focus::placeholder {
    text-align: start;
}
/* ---------- Chat (Conversations detail, Support Test) ---------- */
.chat-thread {
    display: flex;
    flex-direction: column;
    gap: 1.1rem;
    padding: 1.25rem;
    background-color: #f8fafc;
}

.chat-thread-scroll {
    height: min(62vh, 44rem);
    min-height: 20rem;
    overflow-y: auto;
}

.chat-empty {
    margin: auto 0;
    padding: 3rem 1rem;
}

    .chat-empty .bi {
        font-size: 2rem;
        opacity: 0.6;
    }

.chat-row {
    display: flex;
    align-items: flex-start;
    gap: 0.65rem;
}

.chat-row-ai {
    flex-direction: row-reverse;
}

.chat-row-system {
    justify-content: center;
}

.chat-avatar {
    flex: 0 0 auto;
    width: 2.25rem;
    height: 2.25rem;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.05rem;
    margin-top: 1.25rem;
}

.chat-avatar-customer {
    background-color: #e2e8f0;
    color: #475569;
}

.chat-avatar-ai {
    background-color: #1b6ec2;
    color: #ffffff;
}

.chat-avatar-human {
    background-color: #198754;
    color: #ffffff;
}

.chat-stack {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.35rem;
    min-width: 0;
    max-width: min(46rem, 85%);
}

.chat-row-ai .chat-stack {
    align-items: flex-end;
}

.chat-header {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    column-gap: 0.5rem;
}

.chat-bubble {
    padding: 0.65rem 0.95rem;
    border-radius: 1rem;
    line-height: 1.45;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
    max-width: 100%;
}

.chat-bubble-customer {
    background-color: #ffffff;
    border: 1px solid #e2e8f0;
    border-top-left-radius: 0.3rem;
}

.chat-bubble-ai {
    background-color: #e7f1fb;
    border: 1px solid #cfe2f6;
    border-top-right-radius: 0.3rem;
}

.chat-bubble-human {
    background-color: #e8f5ee;
    border: 1px solid #cbe8d7;
    border-top-right-radius: 0.3rem;
}

.chat-bubble-fallback {
    background-color: #fdf0f0;
    border-color: #f3c7c7;
}

.chat-bubble-pending {
    opacity: 0.7;
}

/* Customer and AI text is rendered as a text node; pre-wrap keeps line breaks without interpreting HTML. */
.chat-text {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.chat-system {
    background-color: #eef2f6;
    border-radius: 999px;
    padding: 0.3rem 0.9rem;
}

.chat-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 0.3rem;
}

.chat-row-ai .chat-chips {
    justify-content: flex-end;
}

.chat-followup-reason {
    max-width: 100%;
    overflow-wrap: anywhere;
}

.chat-sources {
    background-color: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 0.6rem;
    padding: 0.4rem 0.75rem;
    width: min(34rem, 100%);
}

    .chat-sources > summary {
        cursor: pointer;
        color: #475569;
        user-select: none;
    }

    .chat-sources[open] > summary {
        margin-bottom: 0.35rem;
    }

.chat-source {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    padding: 0.3rem 0;
    border-top: 1px solid #f1f5f9;
    text-align: left;
}

    .chat-source > .bi {
        margin-top: 0.15rem;
    }

.chat-source-ref {
    font-size: 0.75rem;
    overflow-wrap: anywhere;
}

.chat-typing {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    padding: 0.8rem 1rem;
}

.chat-typing-dot {
    width: 0.45rem;
    height: 0.45rem;
    border-radius: 50%;
    background-color: #1b6ec2;
    opacity: 0.35;
    animation: chat-typing 1.2s infinite ease-in-out;
}

    .chat-typing-dot:nth-child(3) {
        animation-delay: 0.2s;
    }

    .chat-typing-dot:nth-child(4) {
        animation-delay: 0.4s;
    }

@keyframes chat-typing {
    0%, 80%, 100% {
        opacity: 0.35;
        transform: translateY(0);
    }

    40% {
        opacity: 1;
        transform: translateY(-0.2rem);
    }
}

@media (prefers-reduced-motion: reduce) {
    .chat-typing-dot {
        animation: none;
        opacity: 0.7;
    }
}

.chat-composer textarea {
    resize: vertical;
    min-height: 4.5rem;
}

.usage-stat {
    background-color: #f8fafc;
    border: 1px solid #eef2f6;
    border-radius: 0.5rem;
    padding: 0.5rem;
}

.context-list dd {
    margin-bottom: 0.35rem;
}

/* ---------- Knowledge ---------- */
.knowledge-content-input {
    font-family: SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;
    font-size: 0.85rem;
    line-height: 1.5;
    min-height: 28rem;
    resize: vertical;
    tab-size: 4;
}

.knowledge-preview {
    max-height: 42rem;
    overflow-y: auto;
}

@media (min-width: 1200px) {
    .knowledge-preview-sticky {
        position: sticky;
        top: 4.5rem;
    }
}

.knowledge-tag {
    font-weight: 400;
}

.knowledge-snippet {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    max-height: 9rem;
    overflow: hidden;
    position: relative;
    background-color: #f8fafc;
    border: 1px solid #eef2f6;
    border-radius: 0.5rem;
    padding: 0.5rem 0.75rem;
}

.markdown-preview {
    overflow-wrap: anywhere;
    line-height: 1.55;
}

    .markdown-preview h1 {
        font-size: 1.5rem;
        margin: 1.25rem 0 0.75rem;
    }

    .markdown-preview h2 {
        font-size: 1.25rem;
        margin: 1.1rem 0 0.6rem;
    }

    .markdown-preview h3 {
        font-size: 1.05rem;
        margin: 1rem 0 0.5rem;
    }

    .markdown-preview > :first-child {
        margin-top: 0;
    }

    .markdown-preview > :last-child {
        margin-bottom: 0;
    }

    .markdown-preview code {
        background-color: #f1f5f9;
        color: #b4235a;
        border-radius: 0.25rem;
        padding: 0.05rem 0.3rem;
        font-size: 0.85em;
    }

    .markdown-preview pre {
        background-color: #0f172a;
        color: #e2e8f0;
        border-radius: 0.5rem;
        padding: 0.75rem 1rem;
        white-space: pre-wrap;
        overflow-wrap: anywhere;
    }

        .markdown-preview pre code {
            background: transparent;
            color: inherit;
            padding: 0;
            font-size: 0.85rem;
        }

    .markdown-preview blockquote {
        border-left: 0.25rem solid #cbd5e1;
        color: #475569;
        margin: 0 0 1rem;
        padding: 0.25rem 0 0.25rem 0.9rem;
    }

        .markdown-preview blockquote p {
            margin-bottom: 0;
        }

.filter-bar .form-select,
.filter-bar .form-control {
    min-width: 10rem;
}

.min-w-0 {
    min-width: 0;
}

/* ---------- Layout and accessibility (Phase 5 UI review) ---------- */
/* Visually hidden header text (.visually-hidden is position: absolute) must stay inside the horizontal scroll container. Without a
   positioned .table-responsive it escapes and widens the whole page: phones zoom out, platform pages scroll sideways. */
.table-responsive {
    position: relative;
}

/* A heading that receives focus when the shown section changes (the onboarding step details) stays clear of the sticky top bar. */
.focus-target-heading {
    scroll-margin-top: 4.5rem;
}

/* ---------- Support console: queue, cases, tickets, notifications, metrics (Phase 3) ---------- */
/* User-provided text (notes, summaries, emails, ticket details) is a text node; pre-wrap keeps line breaks without HTML. */
.sp-case-text {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.sp-case-label {
    font-size: 0.72rem;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #64748b;
    margin-bottom: 0.2rem;
}

.sp-case-code {
    background-color: #f8fafc;
    border: 1px solid #eef2f6;
    border-radius: 0.5rem;
    padding: 0.5rem 0.75rem;
}

.sp-case-internal {
    border-left: 0.25rem solid #f59e0b;
}

.sp-case-note-system {
    background-color: #f8fafc;
}

.sp-case-reply-input {
    resize: vertical;
    min-height: 8rem;
}

.sp-case-suggestion > summary {
    cursor: pointer;
    color: #475569;
}

.sp-case-timeline .list-group-item {
    padding-top: 0.55rem;
    padding-bottom: 0.55rem;
}

.sp-case-picker {
    max-height: 22rem;
    overflow-y: auto;
}

.sp-case-picker-selected {
    background-color: #e7f1fb;
    border-color: #cfe2f6;
}

.sp-case-email-body {
    max-height: 16rem;
    overflow-y: auto;
}

.sp-queue-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

    .sp-queue-tabs .nav-link {
        display: inline-flex;
        align-items: center;
        gap: 0.4rem;
        border: 1px solid #dee2e6;
        background-color: #ffffff;
        color: #334155;
        padding: 0.35rem 0.75rem;
    }

        .sp-queue-tabs .nav-link.active {
            background-color: #2563eb;
            border-color: #2563eb;
            color: #ffffff;
        }

.sp-queue-subject {
    max-width: 22rem;
}

.sp-queue-nav-badge {
    margin-left: auto;
    font-size: 0.7rem;
}

.sp-queue-bell .badge {
    font-size: 0.62rem;
}

.sp-queue-unread {
    border-left: 0.25rem solid #2563eb;
}

.sp-queue-stat {
    background-color: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 0.5rem;
    padding: 0.75rem 1rem;
    height: 100%;
}

/* ---------- Support policies (Phase 3) ---------- */
.sp-policy-section .form-switch .form-check-label {
    display: inline;
}

.sp-policy-tier-table th[scope="row"] {
    min-width: 11rem;
}

.sp-policy-tier-table td .form-check-input {
    float: none;
    margin: 0;
    width: 1.15rem;
    height: 1.15rem;
}

.sp-policy-savebar {
    position: sticky;
    bottom: 0.75rem;
    z-index: 10;
    box-shadow: 0 -0.25rem 1rem rgba(15, 23, 42, 0.08);
}

/* ---------- Email (Phase 3) ---------- */
/* Email bodies are text nodes; pre-wrap keeps line breaks and email HTML is never rendered. */
.sp-email-body {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    background-color: #f8fafc;
    border: 1px solid #eef2f6;
    border-radius: 0.5rem;
    padding: 0.75rem 1rem;
    max-height: 36rem;
    overflow-y: auto;
    font-size: 0.9rem;
    line-height: 1.5;
}

.sp-email-mailbox .list-group {
    max-height: 70rem;
    overflow-y: auto;
}

.sp-email-scenarios .btn {
    white-space: nowrap;
}

.sp-email-details > summary {
    cursor: pointer;
    color: #475569;
    user-select: none;
}